Refund, Return & Cancellation Policy

1. order cancellation

• • Orders may be cancelled free of charge at any time before they have been shipped.
• • To cancel an order, email support@koubisport.com with your order number. We will confirm the cancellation within 24 hours.
• • If your order has already been dispatched, it can no longer be cancelled. In this case, you may request a return after receiving the order, subject to the return conditions below.
• • Cancelled orders will be refunded to the original payment method within 24 hours of cancellation confirmation.

2. return eligibility

You may request a return within 7 days of receiving your order, provided that:

• • The item is unused and in its original condition.
• • The item is in its original packaging with all tags and accessories intact.
• • The item shows no signs of use, damage, or modification.
• • Proof of purchase (order confirmation email or invoice) is provided.

Products that do not meet these conditions may not be eligible for a return or refund.

3. non-returnable items

The following items cannot be returned unless they are defective or damaged upon arrival:

• • Used padel rackets
• • Grips or overgrips that have been opened or installed
• • Personalized or customized products
• • Clearance or final-sale items

4. how to initiate a return

To request a return, follow these steps:

• • Email support@koubisport.com within 7 days of receiving your order.
• • Include your order number, the item(s) you wish to return, and the reason for the return.
• • Our team will respond within 24 hours with a return authorization and shipping instructions.
• • Pack the item securely in its original packaging and ship it to the address provided.

Please do not return items without prior authorization. Unauthorized returns may not be processed.

5. return shipping

κουπί covers the cost of return shipping for all eligible returns. Once your return is authorized, we will provide you with a prepaid shipping label or arrange a pickup, depending on your location.

For defective or damaged items, κουπί will always cover all return shipping costs regardless of location.

6. refunds

• • Refunds are processed within 24 hours of receiving and inspecting the returned item.
• • Refunds are issued to the original payment method used at checkout.
• • Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
• • You will receive an email confirmation once your refund has been processed.

7. defective or damaged items

If you receive a defective or damaged item, please contact us immediately at support@koubisport.com with:

• • Your order number
• • A clear photo of the defect or damage
• • A description of the issue

We will arrange a free return and issue a full refund within 24 hours of receiving the item back, or ship a replacement at no additional cost (subject to availability).

8. contact us

For any questions regarding this policy, please contact us:

• • Email: support@koubisport.com
• • Phone: +971 50 760 1102
• • Website: koubisport.com