Shipping Policy

1. order processing

• • Orders are processed within 2-3 business days after payment is confirmed.
• • Orders placed on weekends or public holidays will be processed on the next business day.
• • During product launches, promotions, or holiday periods, processing times may be slightly longer.
• • You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email once your order has been dispatched.

2. shipping destinations

We currently ship to the following regions:

• • United Arab Emirates
• • GCC Countries (Saudi Arabia, Bahrain, Kuwait, Oman, Qatar)
• • Europe
• • United Kingdom
• • North Africa
• • Selected international destinations

If your country is not available at checkout, please contact us at support@koubisport.com before placing your order and we will do our best to accommodate your request.

3. estimated delivery times

Delivery times begin after your order has been dispatched (not from the date of purchase):

• • United Arab Emirates: 2-4 business days
• • GCC Countries: 5-7 business days
• • Europe & United Kingdom: 7-14 business days
• • North Africa: 7-14 business days
• • Other international destinations: 10-21 business days

These are estimated delivery times and may vary depending on your exact location, customs processing, and courier availability.

4. shipping costs

Shipping charges are calculated at checkout based on the delivery destination and package weight. The exact shipping cost will be displayed before you complete your purchase.

5. order tracking

• • Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment.
• • You can also contact us at support@koubisport.com with your order number for tracking updates.

6. shipping delays

While we strive to meet the estimated delivery times, delays can occasionally occur due to factors beyond our control, including:

• • Customs inspections or clearance procedures
• • Adverse weather conditions
• • Courier service disruptions
• • High shipping volumes during peak seasons
• • Incorrect or incomplete delivery address provided by the customer

κουπί is not responsible for delays caused by customs or courier services. If your order is significantly delayed, please contact us and we will investigate with the carrier on your behalf.

7. damaged or lost shipments

If your order arrives damaged or is lost in transit:

• • Contact us within 48 hours of delivery (for damaged items) with photos of the damage.
• • For lost shipments, contact us if your order has not arrived within 7 days after the estimated delivery window.
• • We will work with the courier to resolve the issue and arrange a replacement or full refund.

8. contact us

For any shipping-related inquiries, please contact us:

• • Email: support@koubisport.com
• • Phone: +971 50 760 1102
• • Website: koubisport.com